Home Service Business Success

In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during a follow-up, how to deal with refund requests, and why the “customer is always right” mindset might be holding you back. Tune in to get practical tips, a fresh perspective, and the kind of straight talk that helps you show up better—for your team, your clients, and yourself

Kenny Chapman and Chris Crew sit down with Kelton Balka, owner of Tennessee Standard and a fifth-generation plumber. Kelton shares how taking care of your team isn’t just the right thing to do—it’s the smartest business move you can make. From scaling his plumbing company to over $1 million in monthly revenue and building a culture where people don’t want to leave, he breaks down what it really means to invest in your people—and why profitability is just a byproduct. Kelton starts by sharing his

Kenny Chapman and Chris Crew discuss why efficiency is the key to running a profitable business—and how to actually build it into your daily operations. They break down the biggest mistakes contractors make when trying to run lean businesses, the overlooked habits that drain time and money, and how to train your team to think and act with efficiency in mind. Tune in to learn what to track, what to eliminate, and how to tighten up your systems without sacrificing quality—so your team wins, your c

Kenny Chapman and Chris Crew discuss why pricing is one of the most powerful—and misunderstood—drivers of profitability in home service businesses. They break down common pricing mistakes, the importance of price integrity, and why efficiency, experience, and knowing your true costs all play a role in sustainable success. Tune in to learn how to shift your pricing mindset, stop undercharging, and build a pricing model that actually works. Kenny starts the conversation by explaining why pricing i

Kenny Chapman and Chris Crew discuss profitability and why it should be the driving force behind every decision you make in business. They break down the hidden costs that sneak into your operation, why most contractors misunderstand their income statements, and how fixing—not cutting—expenses is the smarter play. By the end, you’ll walk away with a clearer understanding of what it really takes to run a profitable home service business. Kenny starts the conversation with a reminder most business

Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing...