Home Service Business Success
Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
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Home Service Business Success
Supercharge your journey to success in the home services industry with insights and actionable content that will transform your business.
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Recent Episodes
June 11, 2025
Mailbag Episode: Customer-Centric Secrets to Handle Tough Clients
In the third mailbag episode of season two, Kenny Chapman and Chris Crew take on audience questions focusing on customers—how to handle them, serve them, and keep your sanity in the process. They break down what to say during...
June 4, 2025
Invest in Your People: How to Empower Employees and Boost Profitability with Kelton Balka
Kenny Chapman and Chris Crew sit down with Kelton Balka, owner of Tennessee Standard and a fifth-generation plumber. Kelton shares how taking care of your team isn’t just the right thing to do—it’s the smartest business move ...
May 28, 2025
Business Efficiency: How to Build a Lean, Profitable Business
Kenny Chapman and Chris Crew discuss why efficiency is the key to running a profitable business—and how to actually build it into your daily operations. They break down the biggest mistakes contractors make when trying to run...
May 21, 2025
How Your Pricing Model Might Be Holding Back Your Business
Kenny Chapman and Chris Crew discuss why pricing is one of the most powerful—and misunderstood—drivers of profitability in home service businesses. They break down common pricing mistakes, the importance of price integrity, a...
May 14, 2025
Want to Increase Profitability? Fix These 5 Areas First
Kenny Chapman and Chris Crew discuss profitability and why it should be the driving force behind every decision you make in business. They break down the hidden costs that sneak into your operation, why most contractors misun...
May 7, 2025
Mailbag Episode: Why Doing the Basics in Business Is the Most Underrated Growth Strategy
Kenny Chapman and Chris Crew answer some audience questions in the second mailbag episode of this season. They break down why the HVAC industry is one of the most reliable spaces to build in, what to watch out for when buying a business, and why doing...
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